Refund and Returns Policy
Welcome to Lab Beauty. Customer satisfaction is our priority, and we strive to provide high-quality skincare, makeup, perfumes, beauty tools, and cosmetic products. Please read this Refund and Returns Policy carefully before making a purchase. By placing an order on our website, you agree to the terms outlined below.
Return Eligibility
We accept returns only for products that meet our return conditions. To be eligible for a return, the item must:
- Be returned within 7 days of receiving your order.
- Be unused, unopened, and in its original condition.
- Include the original packaging, labels, and accessories.
- Be accompanied by proof of purchase, such as your order number or invoice.
For hygiene and safety reasons, we reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged, defective, or you receive the wrong item:
- Opened or used skincare products
- Opened makeup products
- Perfumes that have been used or unsealed
- Personal care items that have been opened
- Gift cards or promotional items
- Products marked as Final Sale or Non-Returnable
These restrictions help ensure product safety and maintain hygiene standards for all customers.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
When contacting us, please provide:
- Your order number
- Clear photos of the product
- Photos of the shipping package (if damaged)
- A brief explanation of the issue
Once we review your request, we will guide you through the return or replacement process.
Exchange Policy
If you receive the wrong product or a defective item, Lab Beauty may offer a replacement, subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit at our discretion.
Exchanges are processed only after the returned product has been inspected and approved.
Refund Policy
Once your returned item is received and inspected, we will notify you of the status of your refund.
If your return is approved:
- Refunds will be processed using the original payment method whenever possible.
- Cash on Delivery (COD) orders may be refunded through bank transfer or another mutually agreed method.
- Refund processing times may vary depending on your payment provider or bank.
Shipping charges are generally non-refundable unless the return is due to an error on our part.
Order Cancellation
Customers may request order cancellation before the order has been shipped.
Once an order has been dispatched, it cannot be cancelled. In such cases, the customer must follow the standard return procedure after receiving the order, provided the product qualifies for a return.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong product was delivered.
- The item is defective.
- The product was damaged during delivery.
We recommend using a trackable shipping service, as Lab Beauty is not responsible for returns lost during transit.
Processing Time
After receiving your returned item, our team will inspect it within 3–7 business days.
If the return is approved:
- Replacement orders will be dispatched as soon as possible.
- Refunds will be processed within the applicable processing period.
Delays may occur during holidays or high-order seasons.
Product Authenticity
Lab Beauty is committed to providing genuine and quality beauty products. Every order is carefully packed before shipment to ensure it reaches you in excellent condition.
If you ever believe you have received an incorrect or damaged product, please contact us immediately so we can resolve the issue promptly.
Customer Responsibilities
Before placing an order, customers are responsible for:
- Providing accurate shipping information.
- Reviewing product descriptions and shade selections carefully.
- Checking ingredients if they have allergies or skin sensitivities.
- Reading product usage instructions before application.
Lab Beauty is not responsible for issues resulting from incorrect product selection or misuse.
Contact Us
If you have any questions regarding this Refund and Returns Policy or need assistance with a return or refund, please contact our customer support team.
We are committed to resolving customer concerns fairly, professionally, and as quickly as possible.
Thank you for choosing Lab Beauty. We appreciate your trust and look forward to providing you with a safe, reliable, and enjoyable shopping experience.
